Refund Policy

When a Refund May Apply

You may request a full or partial refund in the following situations:

• Material mismatch: if the purchased course or service materially differs from the description shown at the time of purchase.
• Technical failure on our side: if a critical issue on the Quarmexen platform makes access impossible and is not resolved within a reasonable period.
• Cooling-off cancellation: if you cancel within 14 calendar days of payment and have not yet accessed a substantial portion of the materials.

How to Submit a Refund Request

To start the refund process, please follow these steps:

1. Send an email to [email protected].
2. Use the subject line: "Refund Request".
3. Include your full name, the email used for the purchase, and the exact product or service name.
4. Describe the reason for the refund request clearly and in detail.
5. Our support team will review the request and contact you with the next steps.

Refund Timing and Method

If approved, refunds will be processed within 7 to 14 business days using the original payment method. Actual timing may depend on your bank or payment provider.

Exceptions and Limitations

Refunds may be declined if:

• The request is submitted more than 14 calendar days after payment.
• More than 50% of the materials have already been viewed or downloaded.
• The inability to use the product is caused by technical issues on the user's side.
• Other terms of the user agreement were violated.

Policy Updates

Quarmexen may update this Refund Policy at any time. The current version will remain available on this page.

Contact Us

For refund-related questions, contact our support team at [email protected]